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Shipping Policy

Ⅰ. Service Coverage

Delivery is currently available within Australia, including:

  • All states and territories

  • Metropolitan areas and most standard locations

Some addresses may require additional confirmation, such as:

  • Remote or hard-to-reach regions

  • Certain areas in Western Australia, the Northern Territory, or remote postcode zones

If there is uncertainty regarding address availability, contacting support before placing an order is recommended.

Ⅱ. Shipping Fees and Pricing

Shipping charges are applied based on order value:

  • Orders equal to or above AUD 158.96: no shipping fee

  • Orders below AUD 158.96: a flat shipping fee of AUD 7.46

Additional notes:

  • All listed prices include 10% Australian Goods and Services Tax (GST)

  • Delivered Duty Paid (DDP) terms apply

  • The amount shown on the website reflects the reference payment amount, with no separately displayed hidden charges

Ⅲ. Order Processing and Delivery Timing

Order processing

  • Payments completed before 6:00 pm (Australian Eastern Time) enter processing on the same day

  • Payments completed after this time begin processing on the next business day

  • Orders placed on weekends or public holidays move into processing on the following business day

Dispatch and transit

  • Dispatch generally occurs within 3 business days after processing

  • Estimated delivery time ranges from 6 to 15 business days, depending on customs clearance, weather, and transport conditions

  • Shipments are handled by DHL, FedEx, or UPS, with online tracking support

Delivery updates may be shared by email if delays occur.

Ⅳ. Order Tracking

Once an order is dispatched, a confirmation message is issued containing:

  • Order reference number

  • Carrier name

  • Tracking link

Tracking tools can be used to review shipment status and estimated delivery timing.

Ⅴ. Delivery Issues and Item Condition

Packages should be checked promptly upon receipt.

If any of the following situations are identified, clear photos should be taken and shared within 48 hours:

  • Missing packages or incorrect delivery

  • Severe outer packaging damage

  • Items that appear damaged or defective

After review, the situation is assessed based on the available information.

Returns or additional costs arising from incorrect delivery details or contact information provided at checkout are the responsibility of the order holder.

Ⅵ. Order Changes and Cancellations

Before dispatch: Requests to update delivery details or cancel an order may be submitted within 72 hours after placement

After dispatch: Orders that have already been shipped cannot be modified or cancelled

Post-delivery options can be reviewed in the Return, Refund, and Exchange Policy.

Ⅶ. Contact Information

  • Address: 2223 SUFFOLK ST, NORTH CHARLESTON, SC, 29405-7664

  • Contact number: +1 (813) 960-2450

  • E-mail: ask@chicfurny.com

  • Service hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST or AEDT)