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Payment Methods

Ⅰ. Available Payment Methods

The following payment options are currently accepted:

  • Visa

  • Mastercard

Orders are charged according to the amount shown on the checkout page.

The following payment methods are not supported at this time:

  • Cash on delivery

  • Cash payments

  • Bank transfers

  • Cryptocurrency payments

Ⅱ. Payment Security Measures

During the payment process, reasonable technical measures are applied to help reduce transaction risks, including:

  • TLS/SSL encryption to protect data transmission

  • Payment processing through third-party gateways aligned with widely recognized security standards

  • No intentional storage of full card numbers, expiration dates, or CVV codes

It should be noted that all online payment systems may carry a degree of inherent risk.

Ⅲ. Pricing and Fee Transparency

  • Displayed prices include Australian Goods and Services Tax (GST), customs duties, and clearance costs under DDP terms

  • Product price, applicable taxes, and shipping fees are shown together at checkout

  • The amount displayed during payment represents the total payable amount, with no additional charges required upon delivery

Ⅳ. Payment Process Overview

When completing a purchase, users are guided through the following steps:

  • Review selected items, delivery address, and order total

  • Choose an available payment method (Visa or Mastercard)

  • Enter required payment details, such as card number, expiry date, and cardholder name

  • Submit and confirm the payment request

Once payment is completed, an order confirmation record is generated.

If a payment attempt is unsuccessful, an alternative card may be used, or support channels may be contacted for further assistance.

Ⅴ. Refund Information

  • Approved refunds are returned to the original payment method

  • The card used for the original payment must remain valid

  • Processing times and fund availability may vary depending on the issuing bank or payment service provider

If a refund is not received within a reasonable timeframe, contacting the card issuer first may help clarify the status, followed by reaching out to after-sales support if needed.

Ⅵ. Contact Details

  • Address: 2223 SUFFOLK ST, NORTH CHARLESTON, SC, 29405-7664

  • Contact number: +1 (813) 960-2450

  • E-mail: ask@chicfurny.com

  • Service hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST or AEDT)