Service Policy

Welcome to this platform (referred to as the “platform”, “we”, or “our”).

By accessing, registering an account, placing orders, or otherwise using this platform, you acknowledge that you have read and understood these Terms of Service.

If you do not agree with any part of these terms, please discontinue use of the platform.

Ⅰ. Service Coverage

The platform currently provides services within Australia, including metropolitan areas, most standard regions, and certain island locations, subject to logistical conditions.

Service availability may be adjusted from time to time for operational or compliance reasons.

If a specific location cannot be supported, related orders may not proceed.

Ⅱ. Account Registration and Security

When creating an account or placing an order, accurate, complete, and up-to-date information should be provided.

Users are responsible for safeguarding account details and login credentials.

Risks arising from personal actions, such as information disclosure or device loss, are borne by the user.

If service interruptions occur due to system maintenance, technical issues, natural events, or other factors beyond reasonable control, restoration efforts may take place where feasible, without responsibility for indirect impacts.

Ⅲ. Privacy and Data Handling

The platform may collect information such as:

• Name and contact details

• Shipping address

• Order and transaction data

• Payment-related identifiers

• Browsing and access records

This information is used primarily for order processing, delivery coordination, after-sales handling, platform operations, and legally required notices.

Personal information is handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Cookies and similar technologies may be used to support functionality and user experience, with management available through browser settings.

The platform is not intended for users under 18 years of age.

Further details are available in the Privacy Policy and Cookie Policy.

Ⅳ. Product Information

Product descriptions, images, specifications, and pricing are presented with reasonable care.

Minor variations in color, size, or packaging may occur due to production batches or manufacturing processes and are not considered defects.

Ⅴ. Pricing, Taxes, and Related Charges

• Displayed prices include applicable Australian taxes and duties

• Delivered Duty Paid (DDP) terms apply, with charges included in the listed price

• Import costs, shipping fees, or other applicable charges are shown during checkout

Ⅵ. Orders and Payment

Once payment is completed, the order enters processing and dispatch preparation.

Accepted payment methods include:

• Visa

• MasterCard

Encrypted technologies are used during payment processing to reduce security risks.

In reasonable situations, such as suspected errors or irregular activity, orders may be declined or cancelled.

Ⅶ. Shipping and Delivery

Shipping methods, delivery timeframes, and costs depend on order details and destination.

Actual delivery timing may be influenced by carriers, weather conditions, traffic, or other factors beyond control.

Additional costs resulting from inaccurate delivery information are the responsibility of the user.

Further details are provided in the Shipping Policy.

Ⅷ. Order Cancellation, Returns, and Exchanges

Order cancellation may be requested before processing or dispatch.

Once shipped, orders cannot be cancelled, though return options may apply after delivery.

Refund processing timelines may vary depending on payment channels.

Details are outlined in the Order Cancellation Policy and Return, Refund, and Exchange Policy.

Ⅸ. Acceptable Use

The platform is intended for lawful and appropriate use only.

Activities such as fraud, infringement of third-party rights, or interference with platform operations are not permitted.

Consequences arising from such actions are the responsibility of the user.

Ⅹ. Intellectual Property and Liability

All content on the platform, including text, images, logos, trademarks, and other materials, is protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is not permitted.

To the extent allowed by law, responsibility for indirect loss or impacts caused by factors beyond reasonable control is limited accordingly.

These terms are governed by Australian law.

Disputes are first addressed through good-faith discussion, and if unresolved, may be submitted to courts with appropriate jurisdiction in Australia.

Ⅺ. Contact Information

• Address: 2223 SUFFOLK ST, NORTH CHARLESTON, SC, 29405-7664

• Contact number: +1 (813) 960-2450

• E-mail: ask@chicfurny.com

• Service hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST or AEDT)