About Us

Ⅰ. Operating Approach

Price visibility

Product pricing is shown on the relevant product pages and at checkout.
Displayed information is intended to support clear understanding during the purchasing process.

Form and usability: Product selection and configuration take into account appearance, functional design, and suitability for everyday use.

Navigation experience: Page layout and category structure are arranged to support efficient browsing and product discovery.

Ⅱ. Pricing and Delivery Details

The amount shown during checkout represents the applicable order value.

Shipping and handling

Delivery is fulfilled by third-party logistics providers, including DHL, FedEx, and UPS
Shipment tracking is available where supported
Large furniture items are prepared with protective packaging and stability checks prior to dispatch

Taxes and duties

Delivery timing: Estimated arrival times may vary due to logistics conditions, weather, or other external factors.

Ⅲ. Consumer-Related Information

Where applicable, requests for returns, refunds, or exchanges may be submitted in accordance with platform rules and Australian consumer law.

If issues arise during product use, they are reviewed based on the specific circumstances involved.

Support services are available during designated business hours, with response times varying by inquiry type.

Ⅳ. Privacy and Data Handling

Encrypted transmission technologies (TLS/SSL) are used to reduce data transfer risks
Personal data is handled in line with the Privacy Act 1988 and Australian Privacy Principles (APPs)
Information is used primarily for order processing, support communication, and platform operations
GDPR remains applicable where relevant and is not altered

Further details are available in the Privacy Policy and Cookie Policy.

Ⅴ. Contact Information

Address: 2223 SUFFOLK ST, NORTH CHARLESTON, SC, 29405-7664
Contact number: +1 (813) 960-2450
E-mail: ask@chicfurny.com
Service hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST or AEDT)

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