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Privacy Policy

Ⅰ. Scope of Application

This Privacy Policy applies to all interactions between users and this website, including but not limited to:

  • Browsing, searching, and using website content

  • Placing orders, making payments, delivery, and after-sales handling

  • Contacting support channels or submitting inquiries

  • Returns, refunds, exchanges, and dispute handling

Important note

  • This website is intended for users aged 18 and above

  • Personal information of minors is not intentionally collected

  • If such information is identified, reasonable steps may be taken to remove or anonymize it

Ⅱ. Types of Information Collected

Personal information is collected only where reasonably necessary to provide services, including:

  • Information provided directly

    • Name

    • Telephone number

    • Email address

    • Shipping and billing address

    • Order and transaction records

    • Payment-related identifiers (excluding full card numbers)

  • Information collected automatically

    • IP address

    • Device type, browser type, and operating system

    • Access times and browsing activity

    • Cookie data and local storage preferences (where consent is required)

Sensitive personal information unrelated to service delivery is not intentionally collected.

Ⅲ. Purposes of Using Personal Information

Collected information may be used for the following purposes:

  • Processing orders, payments, delivery, and after-sales support

  • Sending notifications related to orders or service activity

  • Improving website functionality, performance, and user experience

  • Meeting applicable legal, tax, or regulatory obligations

  • Preventing fraud, misuse, or other unlawful activity

Personal information is not used for marketing purposes without explicit consent.

Ⅳ. Cookies and Similar Technologies

Where permitted by law, Cookies and similar technologies may be used to:

  • Support essential website operations

  • Remember language, region, or display preferences

  • Maintain shopping cart and checkout continuity

Cookie permissions can be managed or withdrawn through browser settings.

Disabling non-essential Cookies generally does not affect core website functions but may limit certain personalized features.

Further details are available in the Cookie Policy.

Ⅴ. Data Security Measures

Reasonable technical and organizational measures are applied to reduce risks related to unauthorized access, disclosure, or misuse, which may include:

  • Encrypted data transmission

  • Access controls and least-privilege principles

  • Ongoing system monitoring and maintenance

  • Privacy and data protection awareness measures

Ⅵ. Data Sharing and Third-Party Services

Limited personal information may be shared with third parties where necessary to provide services, such as:

  • Payment service providers

  • Logistics and delivery partners

  • Technical, order management, or support service providers

Such third parties are permitted to use personal information only for defined purposes and are expected to apply appropriate security measures.

Personal information is not sold to unrelated third parties.

Ⅶ. Cross-Border Data Processing

In certain situations, personal information may be stored or processed outside Australia.

Where this occurs, reasonable steps are taken to ensure continued protection under applicable privacy laws and security standards.

Ⅷ. Data Retention

Information related to orders, transactions, or accounting may be retained for a reasonable period where required by law or operational needs.

When personal information is no longer required for its original purpose, it may be deleted or anonymized where feasible, unless retention is legally required.

Ⅸ. Data Security Incidents

If an incident occurs that may affect personal information security, the situation is assessed and appropriate response measures may be taken.

Notifications may be issued where legally required or considered appropriate.

Ⅹ. User Rights

Under applicable Australian privacy laws, users may have the right to:

  • Request access to personal information held

  • Request correction of inaccurate or incomplete information

  • Request deletion or restriction of personal information in applicable situations

Requests may be submitted through the contact details below and are reviewed during business hours.

Ⅺ. Information Relating to Minors

This website is not directed at individuals under 18 years of age.

If personal information relating to minors is identified, reasonable handling measures may be applied.

Ⅻ. Contact Information

  • Address: 2223 SUFFOLK ST, NORTH CHARLESTON, SC, 29405-7664

  • Contact number: +1 (813) 960-2450

  • E-mail: ask@chicfurny.com

  • Service hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST or AEDT)