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Return, Refund, and Exchange Policy

Ⅰ. Return, Refund, and Exchange Timeframe

In line with Australian Consumer Law (ACL), requests for returns, refunds, or exchanges may be submitted within 14 days after the product is received.

Requests made beyond this timeframe will not be considered.

Ⅱ. Reference Conditions for Acceptance

Applications may be reviewed under the following circumstances:

  • Appearance issues: visible wear, marks, or damage

  • Quality-related concerns: missing components or damaged original packaging

  • Odor or discoloration: unusual smell or noticeable color variation

  • Handling damage: issues arising during transport, assembly, or storage

  • Item mismatch: received item does not match the order

  • Change-of-mind returns: requests submitted within the stated period without a specified reason

Items that have been permanently modified or customized are not included in the above scope.

Ⅲ. Request Submission Process

How to request a return or exchange:

To request a return or exchange, please contact after-sales support and provide the following information:

  • Order reference number

  • Proof of payment (such as a screenshot or receipt)

  • At least one clear photo or a relevant video showing the item condition

Review and return guidance

  • Once approved, a prepaid return label (PDF) and handling instructions are provided

  • Returned items should be securely packaged, with the label printed and attached

  • The prepaid label is valid for 7 calendar days and must be used within this period with the designated carrier

Ⅳ. Return Conditions and Costs

For eligible requests submitted within 14 days, return shipping and handling costs are covered by the website.

Ⅴ. Refund and Exchange Handling

Exchange handling: After the returned item is received and its condition reviewed, a replacement may be arranged, with tracking details shared where available.

Refund handling

  • Once the returned item is verified, refunds are processed to the original payment method (such as Visa or Mastercard).

  • Actual processing and settlement timeframes may vary by payment provider and are commonly referenced as 10–15 business days.

  • If confirmation is not received within a reasonable period, supporting documents may be requested when contacting support.

Ⅵ. Contact Information

  • Address: 2223 SUFFOLK ST, NORTH CHARLESTON, SC, 29405-7664

  • Contact number: +1 (813) 960-2450

  • E-mail: ask@chicfurny.com

  • Service hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST or AEDT)