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Order Cancellation Policy

Ⅰ. Situations Where Cancellation May Be Requested

An order cancellation request may be submitted under the following conditions:

  • The request is made within 72 hours after payment, and the order has not entered the dispatch process

  • The order remains unprocessed or not yet shipped

Once an order enters the logistics stage, it is considered dispatched and is no longer eligible for cancellation.

Ⅱ. Situations Where Cancellation Is Generally Not Available

Cancellation requests are usually not accepted in these cases:

  • The order has already been shipped or handed over to the carrier

  • Delivery issues caused by incorrect shipping details or other key information provided at checkout

If an order has been shipped, post-delivery options may still be reviewed under the Return, Refund, and Exchange Policy.

Ⅲ. How to Submit a Cancellation Request

To request an order cancellation, contact support using one of the following methods:

When submitting a request, the following details are required for verification:

  • Order reference number

  • Proof of payment, such as a screenshot or receipt

  • A brief explanation for the cancellation request

Ⅳ. Review and Refund Handling

  • After all required information is received, requests are typically reviewed within 3 business days, with the outcome communicated by email

  • Refunds usually apply to orders that have not yet been shipped

  • In limited situations, a refund may also be reviewed if the shipment is successfully intercepted or returned

Approved refunds are issued to the original payment method, such as Visa or Mastercard.

Processing times and fund availability may vary depending on the issuing bank or payment service provider.

If a refund is not reflected within a reasonable timeframe, contacting support for further clarification may be helpful.

Ⅴ. Data Protection and Privacy

Any personal information collected during the cancellation process is handled in accordance with applicable Australian privacy requirements, including:

  • Privacy Act 1988

  • Australian Privacy Principles (APPs)

Such information is used solely for order cancellation and after-sales administration.

Requests to access, correct, or remove personal data may be submitted through the available support channels.

Ⅵ. Contact Information

  • Address: 2223 SUFFOLK ST, NORTH CHARLESTON, SC, 29405-7664

  • Contact number: +1 (813) 960-2450

  • E-mail: ask@chicfurny.com

  • Service hours: Monday to Friday, 9:00 am – 6:00 pm (Australia/Sydney, AEST or AEDT)